Kayako

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Help Desk Software and Customer Service Software that helps you be more productive and build customer loyalty. Join over 131, 000 customer support heroes and start your free trial today!

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Functions of Kayako

Annotation Tools Advanced Search Analytics CRM Integration Customization Knowledge Base Business Intelligence Customizable Reports Chat Third Party Integration API Automatic Notifications Project Management Advanced SLA Asset Management Audit Trail Automate Workflows Automated Triage Change Management Charts And Reports Live Chat Custom Fields APIs Community Forums REST API SLA Management Scheduled Reports Activity Log Agent Collision Detection Answer Bot Audience Segmentation Audit Logs Canned Actions Canned Responses Collaborative Team Inbox Community Forum Community Portal Conversation Search Custom Ticket Statuses Help Desk Management Open API CRM Customer Support Portal Alerts And Notifications Accounts And Contacts Billing Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Ticketing System Time-based Actions Workflow Rules Active Directory Agent Collision Avoidance Android IOS Application Archive Offline Messages Attachment Blocking Audit Log Automate Anything Business Rules CTI Integration Calendar Configurable Help Topic Custom Help Topic Forms Alerts And Escalations

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