Helpjuice is a piece of software that is based entirely in the cloud, and it was built to help businesses of just about any size develop and manage databases of knowledge related to their services or products.
- Web-Based Knowledge Management
- Knowledge Base Development
- Straightforward Utility
- No Feedback Method
- Slow Support
If your business needs help with creating knowledge bases and keeping those knowledge bases up to date and accurate, Helpjuice is the solution you seek. The software is suitable for businesses ranging from small firms to large international brands, and it has been used to help a number of prominent businesses across the globe. With Helpjuice, you'll be able to generate a centralized database with all available information in a single accessible location. Activity in the database and its raw content can be accessed by anyone in the business, and access can be granted to anyone outside the business as well. When you take advantage of the power of Helpjuice, your customers will become much more self-sufficient in terms of customer relations. Helpjuice produces knowledge bases that are completely searchable, which gives customers the chance to find answers on their own without any interaction required on the business end. Every control function and tool in the software can be customized to your specifications, and you can even add colors and your company logo to any knowledge base developed by Helpjuice. If you are a system administrator for your knowledge base, you can track contributor performance thanks to the various permission levels that can be granted. To make documents even easier to find, they can be tagged with keywords for greater visibility. If you have a range of content in your database, Helpjuice makes it possible to provide different levels of access to different users. For instance, you can make content available to specific people, the general public, staff only, or those with specific URL permissions. Anyone who can access the content can reorder it so that it will be displayed in the best way. Customer support is informed by many advanced analytical features, and those reports can also produce actionable information. There are many well-known users of the Helpjuice software. Some of those users include Walmart, MoneyGram, Stanford University, BitPay, Gumroad, and Bench. The intelligent search feature updates its results in real time, and the customization tools in the software are unmatched. With the ability to customize various users with different access levels, the software can ensure that your knowledge bases remain secure and precise. One of the secondary features of the Helpjuice software is that it can help with custom branding. By applying custom branded content to your knowledge base, you can show that the content is specific to your business and your business alone. With the comprehensive user dashboard, you can track all the changes and activities that are performed with the software. Helpjuice automatically updates itself on regular intervals, and it even includes some self-learning features that make it one of the most user-friendly database management systems on the market.