Helprace

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Due to mass business migration online, help desk software and other help desk solutions have become very popular. How else can a business improve customer service other than a well-crafted customer service software platform?

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Functions of Helprace

Annotation Tools Advanced Search Analytics CRM Integration Customization Knowledge Base Multi-Language Mobile Customizable Reports Third Party Integration API Search Functionality Activity Dashboard Automatic Notifications Project Management Full Text Search Single Sign On Advanced SLA Asset Management Audit Trail Change Management Incident Management Live Chat Custom Fields Customizable Branding Activity Monitoring Customer Analysis APIs Community Forums REST API SLA Management Scheduled Reports Activity Log Agent Collision Detection Answer Bot Audience Segmentation Audit Logs Community Forum Widgets Customizable Reporting Feedback Management Help Desk Management Net Promoter Score Open API Role-based Dashboards Social Media Integration Ad Hoc Analysis Ad Hoc Reporting Advanced Branching CRM Alerts And Notifications Accounts And Contacts Billing Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Ticketing System Time-based Actions Workflow Rules Active Directory Agent Collision Avoidance Attachment Blocking Audit Log Automate Anything Alerts And Escalations

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