Vivantio

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Choosing the right helpdesk software can be one of the most powerful ways to optimize communications with customers in just about every industry. Through Vivantio, individuals can look forward to a full suite of options that allows them to work with their customers on a broad variety of issues. Like many other helpdesk software options, Vivantio is designed to make feedback and responsiveness much more attainable, and, as such, it can be an ideal first model for the company to work with. However, like other such software, it is important to become familiar with what Vivantio can provide in order to optimize its long-term functionality.

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Functions of Vivantio

Annotation Tools File Transfer In-Session Chat Integration APIs Multi-Monitor Navigation Multi-Session Support Knowledge Base API Automatic Notifications Document Management Full Text Search Advanced SLA Antivirus Asset Management Audit Trail Automate Workflows Automated Cloud Backup Automated Discovery Automated Triage Change Management Charts And Reports Cloud Backup Customizable Queues Customizable Workflow Escalation Rules IIS Monitoring IT Asset Management IT Automation IT Ticketing System Incident Management Internal Help Desk Intuitive Interface Live Chat Mobile Interface OnDemand Or Hosted Personalized Home Pages Powered By JIRA Custom Fields Community Forums Activity Log Agent Collision Detection Answer Bot Audit Logs Canned Responses Community Portal Custom Ticket Statuses Customizable Agent Roles Customizable Ticket Forms Email Compliance Archive Open API CRM Customer Support Portal Agent Collision Avoidance Configurable Help Topic Custom Help Topic Forms Filtered Search Embeddable Help Widget Integrated Game Mechanics Linked Tickets Live Chat Channel Alerts And Escalations Dashboard Reports Full CSS Rebranding Group Rules And Macros Information Dashboard Internal Notes To Tickets Multiple Ticket Forms Multiproduct Support Overview Dashboard Portal Customization

Features of Vivantio

Powerful automation options make it easy for end-users to get all of the information they need to work through their problem, effectively exhausting options before they need to consult with representatives.
The functional interface and minimal display system makes it easy for professionals to work through potential issues without cluttering up their screen.
Unique categories for all types of help requests make managing solutions easy and effective, regardless of the company using the solution software.
Mobile functionality makes it easy for professionals to work with their end-users on-the-go, valuable especially as more and more business solutions are becoming available for the mobile platform.

Pros of Vivantio

The program includes knowledge and asset management, which makes it much easier for operators to connect with their end-users and help them follow through on all types of solutions.
A carefully arranged interface and mature control system allows users to connect all of the pieces as necessary, working through troubleshooting and providing end-users with a clear way forward.
The program provides support for the ITIL standard, which helps streamline the error management process and reduces potential issues in the future.
Workflow management allows users to better communicate through the ticket system, as various reports help keep track of progression through known issues.

Cons of Vivantio

The minimalism that the program features may strike users as a negative, as there are no obvious functions for solutions that may require a little bit of creativity or prior experience with the program to figure out.
Like with many such programs, nobody should expect to jump right into it. Practicing the basic operations and learning more about what the program can offer can provide individuals with all of the tools they need to succeed.
The solution suite may be a little bit pricey for those who are not prepared to adjust their budget to better suit the program's functionality.

Vivantio Reviews

Practicing responsiveness with your customers is one of the most important ways for business owners to push their business model forward. Not only does it allow individuals to look forward to a much more streamlined feedback experience, but business owners will be better able to meet with troubleshooting issues along the way. Vivantio is one of the only helpdesk software systems that is designed to optimize such a process. Not only is the program capable of improving responsiveness on a general level, its solution base is also designed to grow with the business itself, providing larger companies with the desired degree of specialization as much as smaller companies. This results in an incredible degree of functionality, and no budding company is complete without including this software in their tech repertoire.

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Alternatives to Vivantio

Freshservice is a mobile app that focuses on IT service management. This sort of software is designed for use by an IT company, and it offers such companies a way to perform every activity that they

Vivantio

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