JIRA Service Desk

Annotation Tools File Transfer In-Session Chat Integration APIs Advanced Search CRM Integration Customization Knowledge Base Customizable Reports Third Party Integration API Automatic Notifications Full Text Search Antivirus Asset Management Audit Trail Automate Workflows Automated Cloud Backup Automated Discovery Change Management Charts And Reports Cloud Backup Customizable Workflow Escalation Rules IIS Monitoring IT Asset Management IT Automation IT Ticketing System Incident Management Internal Help Desk Custom Fields APIs Community Forums REST API SLA Management Scheduled Reports Activity Log Agent Collision Detection Answer Bot Audit Logs Canned Actions Canned Responses Community Forum Community Portal Custom Ticket Statuses Customizable Agent Roles Customizable Ticket Forms Email Compliance Archive Alerts And Notifications Accounts And Contacts Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Time-based Actions Workflow Rules CTI Integration Filtered Search Embeddable Help Widget Integrated Game Mechanics Dynamic Knowledgebase Escalate Tickets Full CSS Rebranding Group Rules And Macros Group Contacts In-depth Reporting