DeskPRO is a software suite designed for businesses of all sizes, and it works to provide customer support and help desk management that optimizes the relationship between your brand and your customers. The software includes a ticket management system, live chat functionality, customer feedback, and much more. Not only that, but the software also includes comprehensive customer relationship management tools, report development, and collaboration tools.
- Customer Self-Help
- Desk Management
- Highly Flexible
- Vast Feature Set
- Potentially Overwhelming
When you first decide to take advantage of the power of DeskPRO, you'll have the option of using either the local desktop version of the software or the version that is based in the cloud. As one of the leading help desk management systems in the world, DeskPRO is used every day by hundreds of international brands, including Xerox, Valve, Fujitsu, and AT&T. If your business is in need of a comprehensive solution to the problem of managing your customer service help desk, DeskPRO is the ideal solution thanks to the powerful and dynamic tools found within the software. Ticket management tools include the ability to instantly convert an email into a new ticket, various escalations, action triggers that cause certain events to occur, search and ticket logs, and much more. Customer databases can be built easily with DeskPRO thanks to the integrated functions for searching, sorting by category, finding similar content, and even search engine optimization, which is the benchmark of digital marketing. When you use DeskPRO, you'll be able to find out exactly how your customers view your brand, and you'll find ways to improve your overall system. The reporting function inside the software gives you the ability to monitor the performance of your teams, your business as a whole, and various trends in your specific market. The collaboration tools found in the software make it easy to streamline communication in-house so that productivity can reach its highest possible level. It doesn't matter if your business is a small startup or a large enterprise brand, DeskPRO will be able to provide world-class help desk features. If you opt for the cloud-based DeskPRO version, you'll be able to drastically reduce the amount of time that your IT staff spends directly involved with the help desk software. However, if you need to control every aspect of the help desk system in order to meet certain compliances, the local download version of DeskPRO might be preferential. If the needs of your business change over time, which they almost certainly will, you can choose to switch between the two versions at any time. Since the system is always updated in real time, you'll never have to worry about agents failing to properly communicate with each other or clients. Tickets are updated across the entire system the moment a single change is made by one agent. Agents that use the chat feature will be able to see what is being typed before the other person even sends the message, which improves the speed at which communication can occur. The software is broken down into three basic panes, and those panes are designed and separated as they are in order to promote maximum productivity. Tabs like those found in common web browsers are used to help with switching back and forth between items on the help desk.
This thing needs serious rework. It can't keep up with a medium business servicedesk needs.