Qminder

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Qminder works the way it sounds: It helps a company mind its queues. Specifically, Qminder Ltd.'s software is designed to keep track of waiting lists and lines in complex environments, like a doctor's office, but can expanded to a variety of applications, like a 300-person line at Disney World.

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Functions of Qminder

Advanced Search Analytics CRM Integration Customization Knowledge Base Business Intelligence Customizable Reports File Sharing Third Party Integration API Automatic Notifications Asset Management Audit Trail Automate Workflows Change Management Charts And Reports Customizable Workflow Escalation Rules Live Chat Custom Fields APIs Community Forums Scheduled Reports Activity Log Agent Collision Detection Audience Segmentation Canned Actions Canned Responses Collaborative Team Inbox Community Forum Community Portal Conversation Search Custom Ticket Statuses Customer User Profiles Customizable Agent Roles Customizable Ticket Forms Email Campaign Creation CRM Alerts And Notifications Accounts And Contacts Billing Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Ticketing System Time-based Actions Workflow Rules Active Directory Attachment Blocking Audit Log Automate Anything Business Rules CTI Integration Calendar Filtered Search Customizable Dashboard Easy-to-use Interface Form Auto-fill Embeddable Help Widget Dashboards And Reporting Developer Network Dispatch Portal Dynamic Knowledgebase Email Management Escalate Tickets

Features of Qminder

Automated handling of customer waiting lines from the second their experience at the business begins
Integration with Apple hardware that is used by the customer to sign in or express desires
Built-in analytics of customer data, which is logged during each visit

Pros of Qminder

A 14-day free trial (no credit card required) is available
The cheapest plan is around $250 per month (per location), which is in reach of many businesses, and custom plans with more features are available for those with more cash to spend
No contracts, and businesses can cancel their plans at any time

Cons of Qminder

Replacing a human staff might take away a personal touch that some customers would prefer
No support for Android devices.

Qminder Reviews

Nobody ever wants to wait in line. Sometimes, like in a dentist's office, waiting can even add anxiety to a customer's experience. Qminder was build to change all that. From the moment a client walks in the door, the software takes over and starts offering peace of mind. The software is designed to work with physical Apple hardware. By interfacing with an iPad, users can express their wishes and the software does the rest. Additional features allow the software to display the current queue on a large monitor or television screen using the Apple TV hardware. After a visitor signs in, the app relays information to service staff who can then address the visitor by name and learn other useful information about them. In addition to taking care of the customer, data from each visit is logged and can be analyzed later by the software. Using this information, firms have the power to improve their businesses to better meet the needs of clients. Qminder also includes a messaging system between devices, so staff members can message clients in larger, multi-floor buildings.

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