OsTicket

Advanced Search Analytics CRM Integration Customization Knowledge Base Business Intelligence Customizable Reports Third Party Integration API Automatic Notifications Asset Management Audit Trail Automate Workflows Change Management Charts And Reports Customizable Workflow Live Chat Custom Fields APIs Community Forums REST API SLA Management Scheduled Reports Activity Log Agent Collision Detection Answer Bot Audience Segmentation Audit Logs Canned Actions Canned Responses Collaborative Team Inbox Community Forum Community Portal Conversation Search Custom Ticket Statuses Customer User Profiles Customizable Agent Roles Customizable Ticket Forms Open API CRM Advanced Reporting Alerts And Notifications Accounts And Contacts Billing Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Ticketing System Time-based Actions Workflow Rules Active Directory Attachment Blocking Audit Log Automate Anything Business Rules CTI Integration Calendar Customizable Dashboard Assign Tasks Custom Branding Dashboards And Reporting Agent Chat Cloud Or Self Host Action Audit Trail Agent Signatures