Intercom
Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables businesses to keep in touch with their clients and promotes integration of products from different departments. With Intercom, businesses are able to execute targeted communication with their target audience on their websites, through mobile applications, and through email. The platform simply provides an integrated communication system that eliminates the need for helpdesk services and allows the automation of various business operations.
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Functions of Intercom
Alerts
Analytics
CRM Integration
Customization
Knowledge Base
Customizable Reports
File Sharing
Chat
Third Party Integration
API
Automatic Notifications
API Availability
Live Chat
Email Templates
Customer Segmentation
Campaign Segmentation
Click-through Tracking
Custom Forms
Drip Email Marketing
Email Marketing
Engagement Analytics
Multi-campaign
Activity Monitoring
Automated Scheduling
Automation Workflows
Build Mail Lists
Web Forms
API Access
Community Forums
Scheduled Reports
Activity Log
Agent Collision Detection
Social Media Integration
CSV Export
Call Audio Recording
Bug Tracking
Lead Management
Lead Capture
Website Integration
Conversion Tracking
Alerts And Notifications
Accounts And Contacts
Contracts And SLA
Graphic Dashboards
Happiness Ratings
Notification Rules
Reports And Dashboards
Self Service Portal
Service Escalations
Social Media Support
Time-based Actions
Workflow Rules
Android IOS Application
Archive Offline Messages
Audit Log
Email Archiving
Audio Calls
Advanced Web Client
Agent Picture
Away Messages
Browser Plugins
Demographic Data
Event Triggered Email
Lead Generation
Social Advertising
Social Network Marketing
Advanced Email Analytics
Anonymous Retargeting
Behavior Tracking
CSV Import
Features of Intercom
- Some of the features that come with Intercom are
- You will have access to your inbox anywhere any time: With Intercom, you can read your messages and assign them, receive alerts when you are tagged in a post, and work easily with your team.
- It provides a two-way communication channel with clients: The platform makes it easy for users to respond to messages or send new texts via email or in-app.
- You can even attach saved conversations, images, or articles.
- It will allow user and lead searching.
- You will be able to view a user’s profile or leads.
- It ensures targeted communication: The app makes it possible for businesses to get in touch with their targets easily through inside web and mobile communication, via email, or on their website.
- It ensures customization of messages: Users of the platform are able to send texts to their customers with the trigger of time or behavior of customers.
Pros of Intercom
- Some of the benefits that come from using Intercom app are
- The app is user friendly since it comes with reliable customer response. Users are able to engage their customers continuously after installing the app.
- It will enable businesses to develop and launch marketing campaigns quickly without having to contract experts.
- Users of the platform will enjoy its high customization capabilities.
- You get to enjoy the various tutorial videos and templates that come with the app. This will ensure you get the best out of it.
- It is ideal for customer support for businesses and can allow you to communicate with customers easily through emails or messages.
Cons of Intercom
- The software comes with the following limitations
- You are likely to find the software’s UI slow at times.
- Users have no capacity to change the operator icon.
- Intercom is not readily compatible with Xero or Freshbooks.
Intercom Video
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