Elevio
Used by Fortune 500 companies right through to small SaaS sites, elevio helps you increase user engagement and loyalty, while dropping support costs.
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Functions of Elevio
Advanced Search
Analytics
CRM Integration
Collaborative Workspace
Customization
Knowledge Base
Customizable Reports
Collaboration Tools
Commenting
Third Party Integration
API
Activity Tracking
Communication Management
Search Functionality
Activity Dashboard
Activity Management
Automatic Notifications
API Availability
Prioritizing
Advanced SLA
Asset Management
Audit Trail
Automate Workflows
Automated Triage
Change Management
Charts And Reports
Incident Management
Live Chat
Activity Monitoring
Community Forums
Scheduled Reports
Activity Log
Agent Collision Detection
Anti Spam System
Canned Actions
Canned Responses
Community Forum
Community Portal
Role-based Dashboards
Ad Hoc Analysis
Ad Hoc Reporting
Advanced Branching
Automated Actions
Brand Control
Brand Management
Business Analysis
Closed Loop Ticketing
Concept Testing
Application Integration
Alerts And Notifications
Accounts And Contacts
Billing
Contracts And SLA
Graphic Dashboards
Happiness Ratings
Notification Rules
Reports And Dashboards
Self Service Portal
Service Escalations
Social Media Support
Time-based Actions
Workflow Rules
Active Directory
Attachment Blocking
Audit Log
Business Rules
Calendar
Employee Management
Advanced Web Client
Agent Picture
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