LiveAgent

Advanced Search CRM Integration Customization Knowledge Base Customizable Reports Chat Third Party Integration API Custom Fields Customer Segmentation Customizable Branding Customer Analysis APIs Community Forums REST API SLA Management Scheduled Reports Activity Log Agent Collision Detection Answer Bot Audience Segmentation Audit Logs Canned Actions Canned Responses Collaborative Team Inbox Community Forum Community Portal Conversation Search Custom Design Custom Ticket Statuses Customer User Profiles Customizable Agent Roles Customizable Ticket Forms Domain Aliasing Email Campaign Creation Email Compliance Archive Customizable Reporting Help Desk Management Social Media Integration Ticket Management Embeddable Widgets Alerts And Notifications Accounts And Contacts Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Time-based Actions Workflow Rules CTI Integration Filtered Search Trouble Ticketing CSAT Feedback Analytics Feedback Forums Embeddable Help Widget Analytics Integration Automatic Workflows Content Exclusion Content Replacement Document Translation Glossary And Style Guide Dynamic Knowledgebase Escalate Tickets Full CSS Rebranding Group Contacts