The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
- Support for email, desktops, and mobile devices
- Offers simple integration with a number of third party services
- Multiple options for categorizing and filtering tickets
- Affordably priced software that offers many more features than free alternatives
- Quick learning curve for figuring out the features of the software
- Offers less bells and whistles than some of its more expensive competitors
- Is poorly scaled for enterprise sized businesses
Help desk software is supposed to make your life easier and facilitate with your customers, but much of the software on the market requires wrestling with overly complicated and arcane interfaces. HappyFox is built around the philosophy of ease of use and quality of life, and they've managed to put together a system that's both slick and functional. The UI is the star of the show here, and it manages to intuitively lay out everything users need to better communicate with and address the needs of their customers. Setting up, maintaining, and navigating the software requires almost no technical expertise, so you won't have to rely on your IT team if something goes wrong, and training your entire staff to use the software is a generally painless task. One of the strengths of HappyFox is that it's a web based app. That allows your help desk members to access the software and directly deal with the needs of customers no matter where they are. Customer support can be funneled through multiple channels. Phone, email, and live chat are all supported by HappyFox, and it can be accessed on a wide number of mobile devices as well. Users have full control over the look and branding of their HappyFox instance, which is a neat little option even if it doesn't offer any meaningful functionality to the platform. Of more practical use is the native support for integrations which can be handled directly through the HappyFox software or through the use of Zapier. A huge number of third party business apps are supported, including popular platforms like salesforce, MailChimp, and Word Press. But as is the case with most pieces of software like this, the core of the experience is in its ticket management system. The system used by HappyFox is both intuitive and versatile. Users can create their own tickets, allowing them to establish the key fields from the start, or email messages from your customers can be directly converted tickets for ease of use. This versatility is further expanded through automation functions. You can determine a wide variety of criteria and have the emails in question automatically converted to tickets that take the content and source of the message into consideration. Once tickets have been set, the ability is there to change priority, deadlines, and categorizations, so that everyone on your team can approach the issues to be addressed in the most streamlined and effective manner possible. The actual interface for the backend of the management system isn't all that different from HappyFox's main competitors, but it gets the job done. The left panel allows you to see who's online so you can hand out assignments responsively, and it also contains folders that split tickets according to a number of factors like category and priority. Altogether, it's a smart system that strips out some of the unnecessary features of larger ticket management systems and puts the focus on quickly addressing the issues your customers have.