WhosOn

Analytics CRM Integration Call Recording Collaborative Workspace Customization Knowledge Base Customizable Reports File Sharing Chat Third Party Integration Chat Functionality Automatic Notifications Live Chat Customizable Branding Community Forums Scheduled Reports Activity Log Advanced Reports Agent Collision Detection Audience Segmentation Canned Responses Clipboard Sharing Collaborative Team Inbox Community Portal Computer Grouping Conversation Search Custom Email Templates Custom Ticket Statuses Customer User Profiles Customer Widget Customizable Agent Roles Customizable Ticket Forms Deployment Desktop Plugin Email Campaign Creation Alerts And Notifications Accounts And Contacts Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Time-based Actions Workflow Rules Android IOS Application Archive Offline Messages Audit Log Co-browsing Blogs Forums Wiki Advanced Web Client Agent Picture Away Messages Chat Bot Chat Filtering Chat Statuses Chat Transfer Browser Plugins Call Queueing Conversation History Conversation Routing Custom Conversation Tags Custom Triggers Easy Chat Transfers Easy-to-use Interface Email Capture Email Follow-up Embeddable Help Widget