Snapengage

The increased prevalence of easily implementable chat functionality has vastly changed the way retailers and service providers are able to connect with their customers. SnapEngage helps sales and support teams communicate more smartly and effectively by putting a range of tools at their fingertips. At it's most basic, SnapEngage is chat software that integrates directly into your site or application, but it's designed to be as user-friendly as possible, so your team can work on helping customers or closing big sales rather than wrangling with the software. Their customer service team is readily available to assist with problems, and the process of setting up SnapEngage is a breeze. No advanced coding is required, and you can plug the code that runs SnapEngage into an unlimited amount of websites. The UI allows you to easily set preferences for your business' hours. Depending on your need, you can set protocol that transfers the user to different representatives or refers them to an offline form that can be responded to at a later date. This ease of use extends to your teams as well. Rather than having to download any bulky software, your entire sales and customer service teams can log in to the chat portal directly through any browser. That makes it quickly scaleable and accommodating to geographically diverse teams. Shortcut messages can be set up easily to allow quick and easy responses to commonly asked questions, and your team members will have quick and simple access to important customer information like their location, weather, and browsing history on your site. Multiple widgets can be installed depending on the needs of different departments, allowing you to create tightly customized interfaces that play to the strengths of your various players. On the client-side end, you can make use of SnapEngage's personalization functions to create a chat window that matches your company's brand. In addition to a number of pre-designed color palettes, you have the ability to assign your own colors to fonts, backgrounds, and buttons. SnapEngage understands that customers often aren't sitting in front of their computers. The SnapEngage chat interface is optimized for use with mobile devices, and it provides functionality by which users can have their SMS phone messages converted directly to the chat interface. Managers and administrators also have a number of tools at their disposal. If you're looking for the big picture view of how your teams are operating, the in-app reporting tools can provide you with the insight you deserve. You can target the data available to you according to time and track the performance of specific agents as well as study the metrics of your customers. All of these can be viewed individually or compiled into comprehensive reports for more detailed analysis. Real-time activity monitoring is available in addition to weekly reports that can be sent directly to your email inbox.