UseResponse

Paid Web

UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers. UseResponse allows you to organize a help center from which you can handle all of your communication with customers. The software also helps you get in touch with your online community to help harness ideas and feedback from them. You can even use UseResponse to directly chat with your customers through the use of several social media messenger tools. With knowledge based software, your program gets smarter the more that you use it.

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Functions of UseResponse

Advanced Search Analytics CRM Integration Customization Knowledge Base Business Intelligence Mobile Customizable Reports Third Party Integration API Search Functionality Automatic Notifications Full Text Search Single Sign On Asset Management Audit Trail Automate Workflows Change Management Incident Management Live Chat Custom Fields Customizable Branding Activity Monitoring Customer Analysis APIs Community Forums REST API SLA Management SSL Encryption Scheduled Reports Activity Log Agent Collision Detection Answer Bot Anti Spam System Audience Segmentation Audit Logs Community Forum Widgets Help Desk Management Open API Role-based Dashboards Ad Hoc Analysis Ad Hoc Reporting Advanced Branching Automated Actions Brand Control Brand Management Business Analysis Alerts And Notifications Accounts And Contacts Billing Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Ticketing System Time-based Actions Workflow Rules Active Directory Agent Collision Avoidance Attachment Blocking Audit Log Automate Anything Business Rules Blogs Forums Wiki Live Chat Integration

Features of UseResponse

UseResponse allows you to create a help center from which you can take care of all of your business's customer support needs, giving you many great and useful features from one hub where you can manage it all.
UseResponse has live chat features that help you get in touch with all of your clients directly so that you can get feedback from them and solve their problems immediately.
UseResponse has a help desk that lets you take care of your ticketing and gives customers a place to do the same thing.

Pros of UseResponse

UseResponse gives you one central hub from which you can redesign your customer support system. It makes customer service easy by giving you several helpful features that make setting up a customer service system much faster and simpler.
UseResponse lets you deal with all of your ticketing needs. which is another helpful aspect that businesses can take advantage of and that makes the whole process of customer support much more centralized and simple.
UseResponse has a live chat feature that allows you to get directly in contact with your customers so you can get feedback from them in real time.

Cons of UseResponse

UseResponse can be a difficult program to use if you do not have extensive knowledge of customer support systems or of computers. It may take some getting used to before you have the software well under your thumb.
If you have a large business and a lot of people to get in contact with, it can be difficult to keep track of all of your threads of communication.
UseResponse does integrate with some of the more popular business apps, but there are still many that the program is not really compatible with.

UseResponse Reviews

UseResponse is one of the best customer service prgrams available. it allows you to easily get in touch with any of customers through various channels, including direct messaging tools that allow you to get real time feedback from your customers. Because of this, you can always see what customers think of new aspects of your site or the content that you site is presenting them with. While you will not always get helpful feedback, the ability to directly speak to your customers is still very beneficial on the whole. You can also use UseResponse to handle any of your online ticketing needs, which is very helpful for organizations with members or venues with acts coming up. There are not many programs better for businesses in need of an overhaul of their customer support systems or businesses that deal with customer support.

If you are looking for a tool that provides you high level of customization, this tool is right for you. You can set up the processes, structure, create your own reports and templates according to your particular case, you can even change the wordings and translations, and this is exactly what I was looking for! What I especially love about Useresponse is that it has a clean, simple, and easy-to-use interface. The next step that appeals to me is the great support they offer. The setup process is pretty simple, I could register and set up the trial account in just 5 minutes. I am currently completing my trial, but definitely, plan to upgrade!

UseResponse Video

Alternatives to UseResponse

UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers.

UseResponse

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