Agiloft

Advanced Search Analytics CRM Integration Collaborative Workspace Customization Knowledge Base Business Intelligence Customizable Reports Collaboration Tools Commenting Third Party Integration API Activity Tracking Communication Management Activity Dashboard Activity Management Project Management API Availability Configurable Workflow Deadline Tracking Asset Management Custom Fields Activity Monitoring Content Management APIs Community Forums Scheduled Reports Activity Log Agent Collision Detection Audience Segmentation Canned Actions Canned Responses Collaborative Team Inbox Community Forum Community Portal Conversation Search Custom Ticket Statuses Customer User Profiles Customizable Agent Roles Customizable Ticket Forms Application Integration CRM Alerts And Notifications Accounts And Contacts Billing Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Ticketing System Time-based Actions Workflow Rules Active Directory Attachment Blocking Audit Log Automate Anything Business Rules CTI Integration Calendar Customizable Dashboard Content Filtering Content Approvals Content Workflow Customer Education Dashboards And Reporting Live Chat Integration