ServiceNow

Annotation Tools File Transfer Analytics CRM Integration Customization Knowledge Base Business Intelligence Customizable Reports Third Party Integration API Automatic Notifications Advanced SLA Antivirus Asset Management Audit Trail Automate Workflows Automated Cloud Backup Automated Discovery Automated Triage Change Management Charts And Reports Cloud Backup Customizable Queues Customizable Workflow Escalation Rules APIs Community Forums REST API Scheduled Reports Activity Log Agent Collision Detection Answer Bot Audit Logs Canned Responses Community Portal Custom Ticket Statuses Customizable Agent Roles Customizable Ticket Forms Email Compliance Archive Open API CRM Alerts And Notifications Accounts And Contacts Billing Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Time-based Actions Workflow Rules Automate Anything CTI Integration Filtered Search Backup And Recover Classify By Severity Dynamic Policies Embeddable Help Widget Custom SLA Management Dashboards And Reporting Developer Network Dispatch Portal Dynamic Knowledgebase Email Management Action Audit Trail Agent Signatures Embeddable Contact Forms