Freshservice is a mobile app that focuses on IT service management. This sort of software is designed for use by an IT company, and it offers such companies a way to perform every activity that they might need to perform in the process of serving their clients. Freshservice offers your staff a way to avoid having to visit a service desk for all the various issues that they might encounter. Task automation is a breeze with the software, and it includes a number of customizable features in the user interface. Work tasks can be streamlined since the entire staff can use the software to access valuable information.
- IT Service Desk Functionality
- Fully Comprehensive IT Tools
- Helps Improve Efficiency
- Boosts Customer Service
- Steep Learning Curve
- Extensive Customization Required
One of the first things that you'll notice about Freshservice is that it has a user interface that is both modern and can be fully personalized. Many similar pieces of software are overly complicated and can be confusing, and that is also true for Freshservice to an extent, but it is one of the simplest and most intuitive examples in its category. Those who have any experience dealing with ITSM software, or IT service management, will have no trouble handling the functionality of Freshservice. It's quite refreshing to see such simplicity in a piece of ITSM software like Freshservice. Configuration takes no time at all, and since the software is based in the Cloud, you never have to worry about communication. Since Freshservice is a mobile app, it has been streamlined to work with the flexibility of agents in the IT field. IT agents can take advantage of the first such module of its kind in any sort of similar app, and that module is called 'To-Dos'. It shows how tasks should be prioritized throughout the day in a single, easy-to-read window. A number of other vital modules are included as well, like change management, asset management, service catalog, incident management, user management, and more. One of the goals of the Freshservice software is to change how the mobile world handles service desk systems, and it brings the software category to a new level with features that you won't find anywhere else. The newest version of the software includes the To-Do module, task module, change management module, approvals management module, user management module, and the ability to handle incidents with ease. To help you keep track of everything in real time, the app will use notifications when your attention is necessary. The system allows you to create tickets that can be responded to by other agents, and you can customize many aspects of each ticket, like its priority, due date, and assigned agent. The app gives you more than 10 different viewing styles for the information it contains, and you can follow the information that you find most important by flagging tickets with notes or simply watching their progress. With Freshservice, you can easily share tickets through third-party chatting apps, and you can log in from just about anywhere with the proper credentials. Tickets can be merged if they are in the same category and cover the same topic.