CustomerSure is a piece of customer management software that improves the way your business handles customer feedback directed at your sales and service teams. These teams often represent the face of the business to the customer, so it is vital that you ensure these teams are working at their highest level in terms of properly engaging and interacting with customers. This software makes it much easier to accomplish that goal.
- Customer Surveys
- Feedback Stream
- Easy integration
- Advanced Task Management
- Unsuitable for Small Businesses
If you want to generally boost customer satisfaction for your midsize to large business, CustomerSure is one of the best ways to bring about those results. Customers will find their problems are dealt with before they even occur, and the software has the profound ability to quell small problems before they grow into something more serious. In most cases, customer satisfaction can be increased with simple process improvements, and this software gives you the information you need to see where those improvements need to be made, and it makes them for you. One of the most notable features of CustomerSure is the amazing customer survey system. Most people are aware that customers tend to shy away from surveys unless incentivized, but the surveys issued by CustomerSure are nonintrusive and even incorporate advanced engagement tactics to ensure maximum response. The system creates, issues, collects, and organizes the data from all these surveys at an exceptional pace that requires almost no effort on the part of the user. If you're worried about your existing website and how the CustomerSure software will work with what you have, you can put that issue behind you. CustomerSure is designed to easily integrate with individual pages of your site, so your customers won't even realize they're using a third-party survey system. Once the software is put in place, your business will receive a constant stream of feedback that your sales and service teams will find highly useful in their pursuit of optimal customer interactions. To ensure you get the most from the data gleaned with the CustomerSure software, a system for managing tasks has been included in the suite. This allows you to make all the data collected from the software into actionable content. This task management system is coupled with several analytical tools that search for customer satisfaction trends and potential problems. Since the software is all about improving customer interactions, the end results are far more in-depth than mere boosts to customer satisfaction. An increase in customer satisfaction often translates to higher sales as those happy customers recommend your business to others. Customer retention often increases as well, which can add to the swell of growth caused by the software. This will improve your business's reputation, which has an inherent value that essentially can't be valued. The CustomerSure software provides you with a way to segment the performance of your staff so that you can find specific areas that need to improve. It does so by consolidating customer feedback and looking for patterns that point to a consistently underperforming area.