Qualtrics
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.
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Functions of Qualtrics
CRM Integration
Customization
Knowledge Base
Customizable Reports
Data Integration
Chat
Third Party Integration
API
Automatic Notifications
Customizable Branding
API Access
Community Forums
Scheduled Reports
Activity Log
Agent Collision Detection
Canned Responses
Community Portal
Custom Design
Custom Ticket Statuses
Customizable Agent Roles
Customizable Ticket Forms
Customizable Reporting
Text Analytics
Action Management
Analytical Tools
Assessment Management
Auto-coding
Benchmarking
Blueprinting
Case Management
Complete Branding Control
Consultation Services
Consultative Services
Create Website Surveys
Customer Email Summaries
Customer Recovery
Contact Management
Data Export
Data Collection
Email Invitations
Customizable Questions
Alerts And Notifications
Accounts And Contacts
Contracts And SLA
Graphic Dashboards
Happiness Ratings
Notification Rules
Reports And Dashboards
Self Service Portal
Service Escalations
Social Media Support
Time-based Actions
Workflow Rules
Dashboard
Multi-language Support
Custom Branding
Aggregate Reports
Answer Piping
Answer Validation
Comparative Reports
Data Export xls
Survey Templates
Conditional Branching
Cross-tabulation Analysis
Dashboarding
Automatic Scoring
Bulk Email
Custom Tracking Links
Multiple Question Types
Question Library
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