Q°emotion

Paid
Q°emotion

"Emotional analytics platform to detect customer experience insights / pain points / enchanting factors / churn alerts Q°emotion helps companies to search for customer insight using advanced emotional analytics. We turn Customer comments into emotional insights. Q°emotion is the first customer experience solution that enables companies to detect and manage emotional insights from the customer feedbacks and reviews. We believe that the most relevant/impactful/actionable insights are the emotional insights. We believe that the emotional insights helps to accelerate the launch of corrective actions to help have an impact of millions of customers. We enable customer experience professionals to diffuse customer centricity within their organisation by making transparent and sensible the emotions lived daily by their final customers. Market leaders in the tourism, retail, banking, services and FMCG industries - such as TUI, Parc Astérix, Carlson Wagonlit Travel, Chanel, McDonalds, Crédit Agricole, Sodexo, Caisse d'Epargne, Heineken, Savencia use Q°emotion platform to manage millions of reviews and comments. Q°emotion harnesses the power of NLP, Affective Computing and AI to help detect emotional insights from the customer experience reviews and open comments and launch impactful corrective actions."

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Functions of Q°emotion
CRM Integration Multi-Language Data Integration Communication Management Real Time Data Search Functionality Automatic Notifications Prioritizing Single Sign On Change Management Incident Management Customer Segmentation Customizable Branding Market Segmentation Activity Monitoring Customer Analysis Customizable Fields Data Visualization Forms Management Customizable Reporting Feedback Management Goal Management Net Promoter Score Role-based Dashboards Ad Hoc Analysis Ad Hoc Reporting Advanced Branching Automated Actions Benchmarking Brand Control Brand Management Business Analysis Closed Loop Ticketing Concept Testing Customer Recovery Role-based Permissions Scheduled Reporting Offline Access Data Collection Data Filtering Multiple User Accounts Real Time Analytics Employee Management HR Management Graphical User Interface QR Codes Data Connectors Multi-channel Management Email Surveys Email Triggers Employee Assessments Employee Exit Interviews IVR Lifecycle Management Mobile Surveys Marketing Research Recruiting Management Dashboarding Goal Setting Interactive Analytics Product Management Predictive Intelligence Multi-rater Assessments Randomization Research Suite SMS Surveys Media Sharing Mobile Feedback Push Reporting Site Intercept
Features of Q°emotion
  • DETECT THE IRRITANTS IN THE CUSTOMER JOURNEY
  • IDENTIFY THE INSIGHTS THAT WILL BOOST YOUR BUSINESS
  • REDUCE THE CHURN RATE AND BUILD CUSTOMER LOYALTY
  • PRIORITISE THE ACTIONS TO TAKE
  • DISSEMINATE INFORMATION THANKS TO THE GENERATION OF REPORTS
  • AUTOMATE DATA PROCESSING

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