HelpShift
Helpshift enables brands to deliver superior digital customer service digital channels with messaging-based support and AI powered automations.
Analytics
CRM Integration
Customization
Knowledge Base
Customizable Reports
Chat
Commenting
Third Party Integration
API
Activity Dashboard
Advanced SLA
Automated Triage
Customizable Queues
Live Chat
Customizable Branding
Customer Analysis
Data Synchronization
Community Forums
SSL Encryption
Scheduled Reports
Activity Log
Advanced Reports
Agent Collision Detection
Answer Bot
Anti Spam System
Audit Logs
Canned Responses
Clipboard Sharing
Community Forum
Community Portal
Computer Grouping
Custom Design
Custom Email Templates
Custom Ticket Statuses
Customer Widget
Customizable Agent Roles
Customizable Ticket Forms
Deployment
Desktop Plugin
Domain Aliasing
Email Compliance Archive
Widgets
Customizable Reporting
Help Desk Management
Social Media Integration
Bug Management
Comparison Reports
Embeddable Widgets
Customizable Questions
Alerts And Notifications
Accounts And Contacts
Contracts And SLA
Graphic Dashboards
Happiness Ratings
Notification Rules
Reports And Dashboards
Self Service Portal
Service Escalations
Social Media Support
Time-based Actions
Workflow Rules
Audit Log
Demographic Data
Easy-to-use Interface
Feedback Collection
Feedback Analytics
Feedback Forums
Device Trend Report
Embeddable Help Widget
Blazing Fast Live Chat
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