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Analytics CRM Integration Customization Knowledge Base Customizable Reports File Sharing Chat Third Party Integration Chat Functionality Automatic Notifications Live Chat Customizable Branding Community Forums Scheduled Reports Activity Log Agent Collision Detection Audience Segmentation Canned Responses Collaborative Team Inbox Community Portal Conversation Search Custom Ticket Statuses Customer User Profiles Customizable Agent Roles Customizable Ticket Forms Email Campaign Creation Alerts And Notifications Accounts And Contacts Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Time-based Actions Workflow Rules Android IOS Application Archive Offline Messages Audit Log Advanced Web Client Agent Picture Away Messages Chat Bot Chat Filtering Chat Statuses Chat Transfer Filtered Search Conversation History Conversation Routing Custom Conversation Tags Custom Triggers Easy Chat Transfers Easy-to-use Interface Email Capture Email Follow-up Gamification File Transfer During Chat Inbound Email Address Issue Resolution Embeddable Help Widget Help Center Hybrid Tickets Integrated Game Mechanics Intelligent Spam Filter In-app Messaging Full-page Takeovers In-app Surveys Intelligent Integration