New Relic

Managing the ins and outs of your large business doesn't have to be an unwieldy affair. Cloud technology makes it easier to gather, analyze, and share information, and New Relic is positioned as one of the best platforms around for maximizing the potential of an enterprise sized company. Over 16,000 companies rely on New Relic to handle their cloud computing needs. Their flexible, powerful, and dynamic platform can help you engage more effectively with your customers, respond to their needs, and adjust your product or service based off the input you receive. New Relic offers a wealth of insight tools that you can use to better understand the demographics and demands of your clients. Their Metric Explorer allows you to receive real-time analysis of customer engagement, a valuable tool for everyone from sales to IT to development teams. They automate the process of data collection. While New Relic comes with a number of smartly defined metrics right out of the box, users also have the ability to define their own metrics. These can then be compiled into more easily digestible charts, and you can export data from external sources to provide you with a more nuanced view of the big picture. All of your information is handled through smartly designed and intuitive dashboards that increase the ability for collaboration among your teams. Unique dashboards are available for development, operational, and product teams, making sure everyone has information to information that's tailored to their specific demands. Individual members can set custom alerts that keep them up to date on important data, and specific concerns from customers can be prioritized on a detailed and granular level. On an infrastructural level, New Relic can help you connect the problems of your customers directly to the source, expediting the process of resolving it. It helps you find correlations between issues and recent config changes, saving you time, frustration and money in the troubleshooting process. Since New Relic is a cloud software as a service company, they have little difficulty scaling to the demands of their clients. You can scale the platform to the demands of your busiest day and make adjustments as your company grows and changes. The cloud nature also makes it a great choice for businesses spread across multiple offices or campuses, and their mobile app allows everyone to get the information they need regardless of where they happen to be. One of the best aspects of New Relic is that it operates on the full stack. That means that regardless of what social media outlets you use to communicate with your clients, you'll get the data you need integrated into one smooth platform. New Relic accomplishes this through smart and simple to use APIs and extensions. It also integrates easily with a variety of popular team software like Slack, HipChat, and Campfire, making communications between every layer of you enterprise operation a simple affair.