Freshcaller

Freemium Browser
Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Download Freshcaller
Functions of Freshcaller
Knowledge Base Community Forums Scheduled Reports Activity Log Agent Collision Detection Canned Responses Community Portal Custom Ticket Statuses Customizable Agent Roles Customizable Ticket Forms Role-based Dashboards Employee Scheduling Filtered Search Adherence Monitoring Agent Scripting Automatic Call Back Custom Schedule Reports Dashboard Views ECHO Customer Feedback Mobile Workforce Control Multi-Channel ACD Multi-channel Simulator Multi-language Support Quality Management Real Time Alerts Real Time Tracking Shift Templates Skill-Based Routing Smart Inbox Strategic Planning Supervisor On-The-Go Embeddable Help Widget Integrated Game Mechanics Linked Tickets Live Chat Channel Multiproduct Support Portal Customization SLA Reminders Scenario Automation Single Sign On SSO Smart Automations Ticket Export Web-based GUI Access Workforce Analytics Workforce Management Workforce Mobile Support Workforce Optimization
Features of Freshcaller
  • IVR
  • Call recording
  • Virtual Phone Numbers
  • Live Dashboard
  • Call Masking
  • SLM
  • Business Hours
  • Voicemail
Freshcaller Video

Alternatives to Freshcaller

Freshdesk

Freshdesk

Paid
Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
Show details
LiveAgent

LiveAgent

Paid
LiveAgent helps businesses improve customer interactions across email, live chat, phone & social networks. Companies like BMW, Huawei, O2 or Forbesfone use LiveAgent to deliver customer
Show details
JustCall

JustCall

Paid
JustCall is a program that allows companies to use a cloud based call service with several important features that make the program perfectly suited for sales teams as well as support teams. The
Show details
3CX Phone System

3CX Phone System

Freemium
Download the next generation VoIP Business Phone System brought to you by 3CX for FREE. 3CX is a full-featured unified communications solution complete with softphones and smartphone apps
Show details
Aspect Workforce Management

Aspect Workforce Management
Aspect Software is a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions.
Show details
NICE inContact

NICE inContact
Get the DMG Consulting report reprint on cloud contact centers.
Show details