Sparkcentral
Sparkcentral changes the way customer service is delivered globally, by connecting businesses with customers through messaging.
Content Creation
Analytics
CRM Integration
Customization
Knowledge Base
Customizable Reports
Chat
Collaboration Tools
Commenting
Third Party Integration
Communication Management
Configurable Workflow
Change Management
Live Chat
Customizable Branding
Email
Campaign Analysis
Campaign Management
Content Management
Community Forums
Scheduled Reports
Activity Log
Agent Collision Detection
Canned Responses
Community Portal
Custom Ticket Statuses
Customizable Agent Roles
Customizable Ticket Forms
Customizable Reporting
Social Media Integration
Alerts And Notifications
Accounts And Contacts
Contracts And SLA
Graphic Dashboards
Happiness Ratings
Notification Rules
Reports And Dashboards
Self Service Portal
Service Escalations
Social Media Support
Time-based Actions
Workflow Rules
Audit Log
Content Library
Easy-to-use Interface
Social Listening
Audience Engagement Tools
Discover Global Trends
Catalog Management
Multilingual
Autocomplete
Approver Roles
Briefing Management
Channels Performance
Creative Calendar
Creative Collaboration
Custom Approval Workflows
Customizable Approvals
Digital Asset Management
Email Management
Auto Responses
Automated Routing
Avatar
Category Tree
Chatbots
Community
Cross Selling
Domain Dictionaries
Dynamic FAQs
E-Commerce Search
Alternatives to Sparkcentral
Freshdesk
Paid
Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
Show details
Sprout Social
Paid
Description Sprout Social is an app that allows you to monitor all of the social media pages that you have wherever you are. However, you do need an account to use the app, but the account is easy
Show details
Inbenta
Putting the latest in artificial intelligence to the test, Inbenta combines machine learning and neuro-linguistic programming (NLP) to form a truly human-like experience for clients and
Show details
UseResponse
Paid
UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication
Show details
Desk.com
Paid
Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make
Show details
LiveAgent
Paid
Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Show details
Zoho Desk
Zoho Desk is context-aware customer service software that helps you put your customers at the heart of the company. Sign up for a free trial.
Show details
Spredfast
The enterprise social media management platform that makes it easy for your digital marketing & customer service teams to cultivate deeper brand engagement.
Show details
TigerText
One communication platform and tools for everyone on the care team including doctors, nurses, and patients – connecting beyond the four walls of the hospital.
Show details
Percolate
Percolate is the Content Marketing Platform trusted by the world’s top brands.
Show details