Vocalcom
Reliable and easy to manage contact center software designed and optimized for agents to accomplish more and to do it faster in a multichannel world.
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Functions of Vocalcom
CRM Integration
Call Recording
Unlimited Custom Fields
Custom Fields
Email Marketing
Employee Scheduling
Lead Management
Lead Scoring
Lead Distribution
Appointment Setting
Cold Calling
Salesforce Integration
VOIP
Adherence Monitoring
Agent Scripting
Automatic Call Back
Custom Schedule Reports
Dashboard Views
ECHO Customer Feedback
Mobile Workforce Control
Multi-Channel ACD
Multi-channel Simulator
Multi-language Support
Quality Management
Real Time Alerts
Real Time Tracking
Shift Templates
Skill-Based Routing
Smart Inbox
Strategic Planning
Supervisor On-The-Go
Flexible Data Querying
Inbound Web Lead Capture
Logical Branch Scripting
Comprehensive Reports
Real-time Dashboard
Web-based GUI Access
Workforce Analytics
Workforce Management
Workforce Mobile Support
Workforce Optimization
Outbound Lead Posting
Predictive Dialing
Quick Connect Dialing
SmartCaller ID
Team-Based Selling
Unlimited Campaigns Lines
Unlimited Dispositions
Voice Drop
Web Reporting
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