Convox
Aug 11, 2016 - A year ago, I described a strategy we use to build Convox: Integration over Invention. This philosophy leads us to build a platform that integrates existing cloud services instead of building custom software. This strategy has been a resounding success. The Convox platform is trusted by hundreds of ...
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Functions of Convox
Employee Scheduling
Adherence Monitoring
Agent Scripting
Automatic Call Back
Custom Schedule Reports
Dashboard Views
ECHO Customer Feedback
Mobile Workforce Control
Multi-Channel ACD
Multi-channel Simulator
Multi-language Support
Quality Management
Real Time Alerts
Real Time Tracking
Shift Templates
Skill-Based Routing
Smart Inbox
Strategic Planning
Supervisor On-The-Go
Web-based GUI Access
Workforce Analytics
Workforce Management
Workforce Mobile Support
Workforce Optimization
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