TeamViewer QuickSupport is a software program that allows businesses to increase the efficiency of their customer support groups by giving them access to tools that make it easier to solve a customer's problems quickly. One of the most important features that TeamViewer QuickSupport offers is the screen sharing feature that allows you to remotely take control of a customer's screen so that you do not have to deal with giving the customer instructions. Instead, you can easily fix their problems for them without ever having to make a visit to their computer and without having to ever go through a long pain staking technical walkthrough.
- TeamView QuickSupport allows you to take over other people's computer screens remotely so that you can help them solve technical problems.
- This allows you to fix problems faster and more efficiently.
- TeamView QuickSupport has a safe and secure connection that is trusted by industry leaders.
- The security of the connection ensures that nobody else will be able to see or be able to influence what is going on in your screen.
- TeamView QuickSupport increases customer satisfaction because it takes away the need for them to do anything when they have a technical problem with your product.
- TeamViewer QuickSupport allows you to help customers remotely, saving an expensive trip for IT. This will not only save you money in transportation, but will save your employees time and allow them to work more efficiently.
- TeamViewer QuickSupport allows you to take over a customer's screen so that you do not have to worry about walking them through solutions to their problems step by step.
- TeamViewer keeps customers happier because it keeps them from having to do any work when something goes wrong with the program that you provided them with.
- TeamViewer QuickSupport is not the only software program of its kind. Because of this, it is possible that there could be better versions of it available to you, or versions that would suit your needs better.
- TeamViewer QuickSupport does not give you a support team to help people with, it inly gives you a framework for your support team to use when trying to help a customer figure something out.
- If you do not have a very strong internet connection, it is possible for TeamViewer QuickSupport to run very slowly. This can be remedied be getting a stronger router.
TeamViewer QuickSupport is a must have for large companies of all types, but especially those with an active website or those that are already based in some sort of technology. The program allows you to quickly root out the problems that your client is having and solve them without them having to even lift a figner. Not only is this far more efficient for you, customers love it. When a customer contacts IT, it means that they already have a problem and are likely already frustrated with their technology. Going through a long walkthrough that may not fix the problem generally does not make them any happier. However, if they do not have to do any of the work for themselves, then they will not care as much that they are having a problem in the first place and are more likely to enjoy their experience with your company.