Sound Forge

This was great software when it was marketed by Sonic Foundry and after Sony acquired Sonic Foundry several years ago. Now it's marketed by Magix which has a horrible rating for their (lack of) technical support. I had Sound Forge 8 working on my Windows 7 64-bit system until my 2 computers crashed within 2 weeks of each other and I had to reinstall all my software from scratch. I couldn't register 8 online, but fortunately after several prompts to do so, there was a "don't ask me again" option which solved that problem. Version 8 works perfectly on both computers. Now there's another problem: the Sony MP3 Plug-in 2.0 which is installed with version 8 needs to be registered and doesn't seem to have a time-out like the app does. Sound Forge 11 only runs on one computer. On the other, it starts up and looks great until I attempt to open an mp3, wav, or wma file. I only see an error message stating that the file format is not supported. I tried to contact their tech "support" department. The only way to do so is purchase a one-time voucher for 10-digit code that must be entered on a phone's touch pad. After wasting $12.99 for such a voucher and trying to contact them, the call is disconnected seconds after entering the code. This happens both with my cell phone and my land line. It's bad enough that I have to pay just to get an access code, but after paying the calls won't even go through! This is by far absolutely the worst excuse for "support" I've ever seen anywhere!