Freshsales
Freshsales is a customer relationship management (CRM) program based in the cloud that helps small and large businesses keep track of both potential customers and existing customers. The application ranges in price, from a free version for entry level companies to versions with more features that cost a certain amount per month per user. Freshsales includes built-in email and phone tools for easy integration across your business. The program also generates lead scores for potential customers, so you can spend your time cultivating relationships with customers that are most likely to purchase from your company. Review: If you need an easy to use customer relationship management system for your small business, Freshsales is a good option for you. The free option for entry-level companies or for companies who have never used CRM software before, makes it possible to try out the features without putting out a ton of money. Even the paid versions are cheaper than some other CRM programs, but the lower price means Freshsales lacks some features, including integrations with third parties and an open API, and customization options present in other similar software. Leads are the main point of contact in the Freshsales system, and you are able to input successful leads into the contact system. Once you add an email address for a contact or lead, the program automatically gathers information from that person's social media accounts to give you an idea of where to start the conversation. To keep leads organized, you can filter by any category, as well as do a search based on lead score and the last date of contact. Freshsales combines all of your customer outreach tools in one program, with templates and campaigns for email, phone and voicemail integration, and call recording. Once you send out an email campaign, you can use the software to track the number of open and close clicks and other metrics. With the availability of companion mobile apps and the ability to set up automated tasks, Freshsales is a convenient resource for any small company looking to improve its customer interaction.
- Make phone calls and send emails directly in the program, with automatic logging of each communication
- Lead scoring helps you cultivate the right relationships to get the most sales
- Gathers information about contacts and leads from social media to give you a starting point for planning conversations
- Get alerts for email metrics, including the number of opens and link clicks
- Visual sales pipeline allows you to track deal offerings provided to each customer
- Offers a free 30 day trial to give companies a chance to try out the features before purchasing
- Most paid plans allow you to integrate data with other third party applications
- Easy to use interface is ideal for companies with little experience using CRM software
- Automatically completes manual tasks that you set up to improve your productivity
- Integrates email and phone capabilities so you can complete all of your customer communication in one place
- Free mobile app gives you the opportunity to take customer management wherever you go
- Third party integration is lacking compared to other CRM software
- Few customization options make it hard to tailor the software to your company's needs
- No open API support
If you need an easy to use customer relationship management system for your small business, Freshsales is a good option for you. The free option for entry-level companies or for companies who have never used CRM software before, makes it possible to try out the features without putting out a ton of money. Even the paid versions are cheaper than some other CRM programs, but the lower price means Freshsales lacks some features, including integrations with third parties and an open API, and customization options present in other similar software. Leads are the main point of contact in the Freshsales system, and you are able to input successful leads into the contact system. Once you add an email address for a contact or lead, the program automatically gathers information from that person's social media accounts to give you an idea of where to start the conversation. To keep leads organized, you can filter by any category, as well as do a search based on lead score and the last date of contact. Freshsales combines all of your customer outreach tools in one program, with templates and campaigns for email, phone and voicemail integration, and call recording. Once you send out an email campaign, you can use the software to track the number of open and close clicks and other metrics. With the availability of companion mobile apps and the ability to set up automated tasks, Freshsales is a convenient resource for any small company looking to improve its customer interaction.
It is a surprise it gets 5 stars, so many vital things are not OK with this system: It messes up the contacts, it shapes many versions of the same contact - so you can't trust the data, the system keeps. Duplets is a huge problem, they made something but its not the best idea, and you need to pay more to get it to work. For me I simply need to trust the system, and i can't d that. The second problem it can only import some old email and not -2 back, so this history is not there from the start if you migrate from another system, only some weeks back. The only reason they get one star is the kind support people, but again they don't fix the issues but are kind.
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