Helpninja

Freemium
Helpninja

Simple support system for your whole team Traditional email can be overwhelming when you have multiple mailboxes and a team to manage your customer queries. With HelpNinja it’s as simple as using email but with the capability to manage it with your team. It helps you to categorise and consolidate different concerns of your customer. And for your customers its the same email and they wouldn’t even know you are using a system to email them.

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Functions of Helpninja
Knowledge Base Community Forums Scheduled Reports Activity Log Agent Collision Detection Canned Responses Community Portal Custom Ticket Statuses Customizable Agent Roles Customizable Ticket Forms Role-based Dashboards Filtered Search Embeddable Help Widget Integrated Game Mechanics Linked Tickets Live Chat Channel Multiproduct Support Portal Customization SLA Reminders Scenario Automation Single Sign On SSO Smart Automations Ticket Export
Features of Helpninja
  • Docs
  • Live chat
  • Helpdesk
  • Social inbox
  • Saved replies
  • Collision detection
  • Auto reply
  • Workflows

Alternatives to Helpninja

Freshdesk

Freshdesk

Paid
Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
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