SendBird

Analytics CRM Integration Call Recording Call Routing Call Tracking Caller ID Collaboration Collaborative Workspace Customization Knowledge Base Notifications Business Intelligence Customizable Reports File Sharing Chat Collaboration Tools Commenting Third Party Integration API Activity Tracking Chat Functionality Communication Management Search Functionality User Access Controls Collaborative Review API Availability Full Text Search Indexing Single Sign On Real Time Notifications Workflow Management Activity Logging Community Forums Scheduled Reports Activity Log Agent Collision Detection Canned Responses Community Portal Call Sharing Compliance Management Mobile Integration Channel Management Always In Sync Conferencing Alerts And Notifications Accounts And Contacts Contracts And SLA Graphic Dashboards Happiness Ratings Notification Rules Reports And Dashboards Self Service Portal Service Escalations Social Media Support Time-based Actions Workflow Rules Audit Log Custom Development Applications Management Automated Workflow Blogs Forums Wiki Code Assistance API Queueing Alert Broadcasts Anonymous Communications Auto Concatenation Automated Forwarding Call Queues Call Transcription Call Transfer