Unymira Knowledge Center

Paid
Unymira Knowledge Center

Unymira Knowledge Center is a knowledge base that is designed to improve customer service. Knowledge Center is a professional knowledge base that is available for on premise or Saas installation.

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Functions of Unymira Knowledge Center
Collaboration Knowledge Base Document Management Full Text Search Real Time Updates Self-service Portal Community Forums REST API SLA Management Scheduled Reports Activity Log Agent Collision Detection Answer Bot Audit Logs Canned Responses Community Portal Custom Ticket Statuses Customizable Agent Roles Customizable Ticket Forms Email Compliance Archive Open API Role-based Dashboards Document Tagging Advanced Analytics Visual Analytics Filtered Search Content Library Content Repository Dashboard Data Management Custom Branding Embeddable Help Widget Integrated Game Mechanics Linked Tickets Live Chat Channel Full CSS Rebranding Group Rules And Macros Multiple Ticket Forms Multiproduct Support Overview Dashboard Portal Customization Public And Private Forums SLA Reminders Scenario Automation Screencasting Self Service Help Center Single Sign On SSO Smart Automations Ticket Export Web Widget Auto-updates Customization Tools Self-learning Set User Permissions Track Activity
Features of Unymira Knowledge Center
  • Advanced search capability
  • Knowledge is stored in one central place
  • Easy to use content creation tool
  • Multilanguage support
  • Agents can interact with knowledge articles
  • Advanced reporting & analytics
  • Troubleshooting
  • Integrated E-learning

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